COMMITMENT • Azoris Hotels & Leisure is increasingly committed to the satisfaction of its customers, for this reason it invests in the certification of its hotels through the adoption of measures aimed at reducing the impact of tourist activity on the environment where our hotels are located. See the certifications and recognitions of each hotel:
Azoris Royal Garden |
Azoris Angra Garden |
Azoris Faial Garden
GENERAL CONDITIONSSecurity Deposit • Upon check-in, guests must present a credit card for guarantee purposes in case of extra consumption or damage caused, which can be assessed after an inspection of the accommodation.
Return Costs • In case of cancellation with return of values, the Hotel reserves the right to charge the customer with the expenses incurred for this purpose (bank or other), plus a service fee of 25€/reservation.
Outdoor Equipment in the Rooms • It is not allowed to put sports equipment in the rooms, or any other object for outdoor use, such as bicycles, surfboards/bodyboards, skateboards, golf bags, among others. Please contact Reception to arrange for them to be placed in an appropriate location.
Minor not accompanied by father and/or mother, or third party with parental responsibility
• To enjoy our accommodation services, minors must be accompanied by their father and/or mother, or a third party with parental responsibility or in possession of a document authorizing the stay of a minor (contact us for more information).
Consumer Disputes
The consumer
may resort to the competent Alternative Dispute Resolution (ADR) entities,
namely:
Centro Nacional de Informação e Arbitragem de Conflitos de Consumo (CNIACC)
– Phone: +351 253 619 107, Email: geral@cniacc.pt,
Website: www.cniacc.pt. For more information: www.consumidor.pt.
Others • Entry time 2:00 PM
• Departure time 12:00 PM
• Children ages 3-12
• Animals are not allowed
